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Policyholder Satisfaction Survey

The Main Street America Group strives to provide quality claim service to our policyholders. For those who have had a recent claim, we are interested in your feedback about our service. Please take a minute to complete the following brief survey.

If you would like to be contacted regarding your claim experience, please provide your name and a contact number in the comment section below.

If you are completing the survey in response to the card received in the mail, please enter the 12 digit code in the Policy or Claim Number field. The code is located above your name (example 12345678-1234). Thank you!

All fields marked with a red asterisk (*) are required.

Policy or Claim Number*
Date of loss  
  Very unsatisfied Not satisfied Somewhat satisfied Satisfied Very satisfied
1. Was our communication with you timely?
2. Was the claims process clearly explained at initial contact?
3. Were we quick to respond when you needed us?
4. Were you treated with courtesy and professionalism?
5. Overall, are you satisfied with how your claim was handled?
6. Would you recommend The Main Street America Group to others? Yes No
Additional Comments

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