COVID-19 Update: We’re Here to Help
We are committed and prepared to serve our policyholders, independent agents, employees and communities during the global COVID-19 pandemic. Here is a summary of some of the steps we’re taking to help. We’ll continue evaluating and adjusting to make sure those counting on us have the protection and support they need as we navigate these uncertain times together.
Over the next 30-60 days, pending Insurance Department approvals, customers with a personal auto policy as of March 31 will receive a $50 relief payment per eligible vehicle from Main Street America.
Main Street America’s business customer relief fund will give policyholders as of March 31 a 20% premium credit for April and May on Business Owners and Contractors policies.
We are accepting payment extension requests without penalty or late fees for policy due dates through June 30, 2020.
For states where the department of insurance has mandated actions, other payment extension and cancellation options apply.
Contact your independent insurance agent for information regarding payment and billing suspension options in your state.
We are temporarily offering our restaurant customers hired and non-owned auto coverage for food delivery during the COVID-19 emergency period.
We are also temporarily extending auto coverage to customers who use their personal vehicle to deliver food during this time. Standard personal auto policies typically exclude this coverage.
Rental car coverage has been extended for policyholders who are unable to get necessary repairs due to business closures.
Our relief efforts also extend to individuals, families and businesses in communities where we operate. Through our NGM Charitable Foundation and Employee Matching Gift program, we are providing funds to support relief efforts for those facing financial uncertainty and other needs. Our efforts support those of the American Family Insurance group of companies, who have pledged $4 million in support of pandemic relief and other nonprofit efforts.
If you have been financially impacted by the coronavirus (COVID-19), and have additional questions about late payments, fees, cancellations, non-renewals or other payment concerns, we encourage you to discuss your options with your independent insurance agent.
*Important Note: This deferment does not represent a period of free coverage. Normal billing cycle procedures resume July 1, 2020 unless state orders are in effect mandating certain payment extension periods. Deferred balances due will be spread over the remaining policy term. State mandates will take precedent and Main Street America will comply with those in lieu of this exception policy.